Serving your Customers: They’re the Boss

Master the skills that make your customers say, “I’ll be Back.” Learn the five magical steps to getting and retaining your most important asset. Whether your “customers” are internal or external to your business, giving cheerful and satisfying service is as important to your employees as it is to the “customer.”

Building Your Business by Complying with the ADA

Did you know:

• 20% of the general population has a disability

• 50% of the people are over 65 years old

• Providing increasing access to persons with disabilities in the hotel and hospitality industry has increased revenues by 12%

• Persons with disabilities and their families have 4-5 times the purchasing power than teenagers…. where do you think most of the advertising dollars go?

Workshop participants will get the basics of the Americans with Disabilities Act. Your
associates will learn the do’s and don’ts of relating to people with disabilities.

Get your employees and associates prepared to tap this ever-increasing market and see your revenues soar.  It’s not just the right and legal thing to do; it makes exceptional business sense.

Strategic Planning & Facilitation

Strategic Planning is the process of determining:

• What your organization intends to accomplish, and

• How you will direct the organization and its resources toward accomplishing these goals over the coming months and/or years

The process is equally valuable for non-profit organizations, community groups, and for businesses. Let us facilitate your next planning session…whether at a one day retreat or during a comprehensive planning process.

Our staff has years of experience in assisting organizations not only in the planning process but also in implementing the action plan which gets developed in that process.

Comprehensive Workplace Harassment Prevention Program

This program is designed to introduce employers and their employees to the basic employment laws involving workplace harassment, including sexual harassment. Topics will include a review of the laws, definitions, and strategic management techniques to handle complaints and, by education and prevention, minimize legal exposure.  Because of the comprehensive approach to this issue, the Program will include the following:

Work session(s) to review current Workplace Harassment Policy and Complaint Procedures and any historical and current problems or concerns, including sexual harassment. May include the revision or development of new Harassment Policy and Procedures. From these sessions, the Training Programs will be tailored to meet any specific concerns.

Comprehensive Workplace Harassment Prevention Classes– Classes will use multi-media presentations, handouts, and group discussions and will last up to three hours.  Class size should be limited to 20 people.

Supervisors/Managers Workplace Harassment Prevention and Response Training – This class will focus more specifically on the roles and responsibilities of Management in enforcing the workplace harassment policy and procedures and in responding to complaints.  Participants in these classes must first attend the Comprehensive Workplace Harassment Prevention Class.   Classes will last up to 2 hours.

Overcoming the Dysfunctional Workgroup: Team Building for Optimum Performance

It often seems that people don’t automatically work productively and collaboratively together. It’s amazing, but a dysfunctional team of cohorts can even take down an entire organization. Even when there is no overt hostility, the workgroup may only be treading water until the end of the workday. While every team has problems and challenges in its path, everyone wants to solve the problem in a difference way. What teams need is a common method, which anyone can use, and which erases 90% of the emotion from the situation.

Teams can learn to trust each other and produce an exciting synergy for problem solving and creativity. CMK Associates LLC has experienced facilitators to guide your group to peak performance.

Explore the process by learning:

• What are the five critical elements to effective teamwork?
• Understand individual preferences to maximize group interaction.
• Experience problem solving from a collaborative rather than competitive posture.

To Meet or Not to Meet?

Business is run by meetings…and everybody loathes them.

• Learn how to make the meetings you need more effective.
• Determine when and how often to meet.
• Structure meetings efficiently.
• How to attend others’ meetings and get the most out of them.

Roadmaps: Creating Effective Written Action Plans

• Many organizations go through the strategic planning process and have a good and clear view of future. After an exciting few days of focus doing the plan, the reality of work looms.  Many Strategic Plans sit on a shelf and gather dust.Let’s dust off those dreams and get going.
• In this three-hour workshop you will learn a simple, yet effective, system to put goals into action. A good plan is like a roadmap: it shows the final destination, and usually the best way to get there.
• By creating S.M.A.R.T. objectives you can implement real change in your organization.